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Last Updated: 28th Of December, 2025

Terms and Conditions

1. Introduction and Company Details

Operator: This website (chuzhao.co) and all sales of products or services through it are operated by Khap Limited, a company registered in Hong Kong (Company Registration Number: 77486962). Our registered office is at Room 1502, 15/F, Nathan Centre, 580 Nathan Road, Mong Kok, Kowloon, Hong Kong. In these Terms and Conditions, “KhapLimited”, “we”, “us”, or “our” refer to Khap Limited, and “you” or “customer” refer to any person using the site or making a purchase.

By accessing our website or purchasing our twin-lens reflex cameras or subscription-based services, you agree to theseTerms and Conditions. These Terms apply to all users, including without limitation those who are browsers, customers, merchants, or contributors of content. If you do not agree to these Terms, you should not use this website or services.

Because we offer goods to customers in the European Union, we are required under Article 27 GDPR to appoint a representative in the EU. Khap Limited is in the process of designating an official EU representative. Once appointed, we will update these Terms and our Privacy Policy with the representative’s name and contact details. Until then, EU customers may contact us directly at privacy@chuzhao.co for all GDPR-related matters.

2. Scope of Terms and Acceptance

 

These Terms and Conditions govern your use of the Chuzhao website and any purchase of products (“Products”) or subscription services (“Services”) from us. Additional policies referenced in these Terms (such as our Privacy Policy, Shipping Policy, and Return & Refund Policy) form part of these Terms. Please read all policies carefully. In the event of any conflict, these Terms and Conditions prevail, except where local law provides otherwise for consumer contracts.

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to place an order on our site. By placing an order, you represent that you are legally capable of entering into a binding contract and that all informationyou provide is truthful and accurate.

3. Product Information and Pricing

All prices displayed on our website are exclusive of VAT unless explicitly stated otherwise. If VAT is due in yourjurisdiction, it will be collected by your local customs authority or carrier upon import.

We strive to ensure that all product descriptions, photographs, and pricing information on our site are accurate. Prices are listed in U.S. Dollars (USD) by default. For customers in other regions, our site may allow currency selection for convenience, but all transactions will ultimately be processed in USD (or the currency indicated at checkout). Taxes and duties: Unless expressly stated, prices do not include any applicable sales tax, value-added tax (VAT), customs duties, or import fees. Customers shipping to addresses outside Hong Kong (for example, in the EU, UK or U.S.) are responsible for any import VAT, customs duties, or local taxes that may be levied upon importation . We will make efforts to inform you at checkout of any known charges, but ultimate responsibility for complying with local tax lawslies with the customer. All pricing is provided with transparency in mind; we do not engage in hidden fees or surcharges. If a pricing error is discovered, we will contact you with the correct price and you may choose to proceed or cancel the order without penalty.

 

4. Orders and Contract Formation

Placing an Order: By placing an order through our online checkout, you are making an offer to purchase the selectedProduct(s) and/or subscribe to Services under these Terms. We reserve the right to accept or decline any order. Your order is accepted, and a contract of sale is formed, only when we send you a confirmation email acknowledging thatyour order has been accepted and payment has been processed. This confirmation will include the details of yourpurchase. If we are unable to accept your order (for example, due to stock unavailability, suspicion of fraud, or an errorin product information), we will inform you and not charge you or promptly refund any amounts already charged.

Account Creation: Some features (like managing subscriptions or viewing order history) may require creating an account. You are responsible for safeguarding your account credentials and for any activity under your account. Pleasenotify us immediately of any unauthorized use.

 

5. Payment and Billing

We accept major credit cards and other payment methods as listed at checkout. All payments are processed via secure payment gateways. By submitting payment information, you represent that you are authorized to use the providedpayment method and you authorize us (and our payment processor) to charge the full order amount (including anyapplicable taxes and shipping fees) to that payment method.

For one-time purchases, your payment will be charged immediately upon our acceptance of your order. For subscriptionservices, please refer to the “Subscriptions and Recurring Payments” section below. All billing information must be truthful and accurate; providing false billing information is a breach of these Terms.

We do not store your full payment card details on our systems; payments are handled by our PCI-compliant payment service providers. Prices and shipping costs are subject to change, but no change will affect orders you have alreadyplaced and received a confirmation for.

 

6. Subscriptions and Recurring Payments

We offer certain services on a subscription basis (for example, periodic delivery of camera accessories or digital contentservices). Before you finalize any subscription order, we will clearly present the subscription terms, including the billing interval (e.g. monthly or annually), the price per period, and any minimum commitment term if applicable . By purchasing a subscription, you acknowledge that (a) your subscription has recurring payment features, and you acceptresponsibility for all recurring charges until you cancel the subscription, and (b) you are authorizing us to charge yourprovided payment method automatically on each recurring billing date.

 

Free Trials and Promotions: If a subscription begins with a free or discounted trial period, we will inform you of the duration of the trial and the price and billing period that will apply after the trial ends. You will not be charged until the trial period expires. Unless you cancel before the end of the trial, your payment method will be charged the regular subscription price at the trial’s end and at the recurring intervals thereafter.

Affirmative Consent: By clicking “Place Order,” “Subscribe,” or a similar button during checkout for a subscription, you acknowledge that the order comes with an obligation to pay for ongoing services. You will also be required to check a box or otherwise explicitly agree to recurring charges, in compliance with U.S. federal and state laws on automatic renewals (e.g., New York GBL §527-a) and the FTC’s Negative Option Rule requirements. We will emailyou a clear confirmation of your subscription terms and payment schedule after you enroll, providing you with a record of your recurring payment authorization .

Cancellation of Subscriptions: You may cancel your subscription at any time after the initial commitment (if any) by contacting us at contact@chuzhao.co or through any available self-service cancellation feature on your account page.You will always be able to cancel online in no more than a few steps, without being required to call us or justify yourdecision, in accordance with EU/UK consumer protection rules. Cancellation will stop future charges, and unlessotherwise required by law, your cancellation will take effect on the next billing cycle. This means you will continue to have access to the subscribed service until the end of the period you have paid for. We will not impose any cancellationfees; however, we do not provide pro-rated refunds for the remainder of a billing period if you cancel mid-cycle, exceptwhere required by law. We will send you a confirmation of cancellation in writing (email) for your records. For anyissues with cancelation or if you believe you were charged after attempting to cancel, please notify us and we willaddress the issue promptly.

Renewal Reminders: If your subscription term is one year or longer, or as required by certain jurisdictions (e.g., some U.S. states), we will send you a reminder notice of the upcoming renewal and the applicable rates, approximately “7 to 30 days” before the renewal date, as mandated by law. This is to ensure you are informed and consent to the continuation. We strive to make subscription terms highly transparent and easy to manage in compliance with the EU Omnibus Directive and other applicable regulations .

Nothing in these subscription terms is intended to operate as an unfair contract term under the Hong Kong Unconscionable Contracts Ordinance, and all renewal and cancellation terms are presented clearly in compliance with the Hong Kong Trade Descriptions Ordinance.

These Terms describe the legal requirements for recurring payment authorization, renewal notices, and cancellationmechanisms. The actual technical implementation of subscription enrollment, billing consent, renewal reminders, and cancellation tools on the website must conform to these requirements. Khap Limited will ensure that such mechanismsare provided in practice.

7. Shipping and Delivery

We handle product shipment pursuant to our detailed Shipping Policy (see Shipping Policy section below), which isincorporated here by reference. Key terms include:

• Processing Time: Orders are typically processed and dispatched within 1-3 business days after orderconfirmation, unless otherwise noted. We will notify you of any unforeseen delay in dispatch.
• Delivery Times: Delivery estimates will be provided at checkout (e.g. standard shipping to the U.S. or EU typically ranges from 5-14 business days). Please note these are estimates and not guaranteed, as delays can occur due to customs or carrier issues. We are not responsible for delays caused by events outside our control (such as customs clearance or courier delays), but we will assist in tracking and resolving issues.
• Shipping Costs: Shipping options and costs will be clearly shown during checkout. Any applicable import duties or taxes are not included in our shipping fees (see Section 3 on taxes). You are responsible for such chargesupon delivery, if any. We have no control over and cannot predict these charges, but we will providedocumentation to facilitate customs processing.

Risk of Loss: All orders are shipped with the risk of loss or damage passing to you only when you (or a persondesignated by you) have physically received the goods . This means that we remain responsible for any loss or damageto the Products until they are delivered to you. If a package is lost in transit or arrives damaged, please inform us and we will arrange a replacement or refund as appropriate. If you as the customer arrange your own shipping or pickup (i.e., use a carrier not offered by us), risk may transfer to you when the goods are handed over to your chosen carrier (per EU Consumer Rights Directive Article 20) . Title to the goods passes to you upon full payment and delivery of the goods.

Delivery Deadlines and Failure to Deliver: We will make every reasonable effort to deliver your order within anytimeframes indicated. If we cannot fulfill delivery within 30 days of order acceptance, or within any expressly agreedtimeframe, you have the right to cancel the purchase for a full refund . In such cases, please contact us to cancel due to non-delivery, and we will process your refund promptly. This does not apply if you, the customer, provided an incorrectaddress or failed to collect the package leading to failed delivery; however, we will work with you to reship the order ifpossible (additional shipping fees may apply in that scenario).

 

8. Returns and Withdrawal (Cancellation)

We want you to be satisfied with your purchase. Our Return and Refund Policy (detailed in the Return and RefundPolicy section below) is incorporated into these Terms. In summary:

• 30-Day Return Guarantee: We offer a 30-day return policy for our products to all customers. If for any reasonyou are not satisfied with your camera or other product, you may return it within 30 days of delivery for a refund, exchange, or store credit according to our policy guidelines.  Please note the item must be in like-new condition with original packaging and all components for a full refund (reasonable handling to inspect the product is allowed; see below on condition deductions).
• EU/UK 14-Day Right of Withdrawal: If you are a consumer in the European Union or United Kingdom, youare entitled by law to a 14-day “cooling-off” period in which you may cancel your purchase for any reason (or no reason) and obtain a full refund . Our 30-day return policy extends this right – we will honor cancellationsup to 30 days – but we explicitly guarantee that the statutory 14-day withdrawal right is afforded with no restocking fees or penalties . The 14-day period starts the day after you receive the goods. To exercise thisright, you must inform us within 14 days of delivery that you wish to cancel. You then have an additional 14 days to return the product to us. We will provide a refund within 14 days of receiving the returned product (or proof that you have sent it back), including standard outbound shipping costs (if any were charged on the initial purchase) in accordance with EU law .
• How to Initiate a Return/Withdrawal: To initiate a return or withdrawal, contact us at contact@chuzhao.co with your order details and a statement that you wish to return the item or cancel the contract. We will replywith instructions, including the return shipping address (see below) and any required materials (like an RMA number or form). You may (but are not required to) use the EU model withdrawal form available in AnnexI(B) of Directive 2011/83/EU; an equivalent template can be provided upon request.
• Return Shipping Costs: If you are returning a product because you changed your mind or no longer want it, youwill be responsible for the return shipping costs. We can assist by recommending a carrier or providing a shipping label and deducting the cost from your refund, if feasible. If the return is due to a product defect, damage, or an error on our part, we will bear the return shipping cost, or provide a prepaid return label. In allcases, we recommend using a trackable shipping service for returns and ensuring the product is safelypackaged. You are responsible for the product until it reaches us.
• Condition of Returned Items: Please return products in their original condition. You may handle and inspect the product to the extent necessary to determine its nature, characteristics, and functioning (as you would in aphysical store). However, if the item is returned damaged, used, or with missing parts (not due to our fault) beyond what is necessary to examine it, we reserve the right to deduct from your refund an amount reflectingthe diminished value of the goods, in accordance with EU law and similar principles . We will notify you of any such deduction. Common examples include significant scratches, signs of heavy use, or missingaccessories/manuals that reduce the item’s value.
• Exchanges: If you wish to exchange an item (for example, for a different model or color), you may do so by returning the original item (per the above procedures) and placing a new order. We will process the appropriate refund for the original item once it is received. In cases of defective or damaged products, we will offer youthe choice of a replacement (exchange) at our cost or a full refund.
• Non-Returnable Items: For hygiene and safety reasons, certain consumable items or personal use items (if wesell any, e.g., film rolls, if unsealed) may not be returnable once opened. We will clearly indicate on the product page if an item is not eligible for return or if opening the package voids the return option. However, this does not affect your rights if an item is faulty or not as described.
• Return Address: All returns must be sent to our Hong Kong returns facility (unless otherwise directed). The return address is:

Khap Limited – Returns Department

Room 1502, 15/F, Nathan Centre

580 Nathan Road, Mong Kok, Kowloon

Hong Kong.

We currently do not have a U.S. or EU return center; all returns are processed in Hong Kong. (If a local return center becomes available in future, we will update our policy accordingly.)

• Refund Processing: Once we receive your returned item, we will inspect it and send you an email confirmation. Refunds for approved returns will be processed to the original payment method (credit card, etc.) within 14 days of our receipt of the return or of you providing proof of return shipment, whichever is earlier . Please note that it may take additional time for your bank or credit card company to post the refund to your account. If an initial outbound shipping charge was applied, we will refund that cost as well (up to the cost of standard shipping) when the entire order is returned, in line with EU regulations. If you returned only part of an order, we will refund pro-rata costs as appropriate. We do not charge any restocking fees. Import duties and taxes paid by international customers are generally non-refundable by us (you may inquire with your customs office for potential reclaim).
• Refused Delivery: If you refuse delivery of a package (for example, because you changed your mind or the package arrived visibly damaged), this will be treated as a return. Please notify us if you decide to refusedelivery. Once the package is returned to us by the carrier, we will process it as a returned item. No restockingfee will apply in such cases, and you will receive a refund as described above (minus any fees for which youare responsible, such as return shipping if applicable). Our previous policy statements that indicated a refusalwould forfeit the refund or incur a fee are hereby withdrawn – you will not be penalized for exercising yourlawful right of return .

These return provisions are designed to comply with and exceed applicable consumer protection laws, including the EU Consumer Rights Directive and relevant U.S. state laws. They do not affect any statutory rights you have. For instance, goods that are faulty or not as described are eligible for return and refund or replacement regardless of any time limit(see Section 9 below on product warranties). If you have any questions about returns, please contact our customer service.

 

9. Product Quality, Warranties, and Legal Rights

We stand behind the quality of our twin-lens reflex cameras and related products. You should receive goods thatconform to the description and specifications presented on our website and that are of satisfactory quality and fit for their intended purpose.

Statutory Warranty (EU/UK): If you are an EU or UK consumer, any product you purchase from us comes with a legal guarantee of conformity. This means that if the item is faulty or not as described, you are entitled to have the product brought into conformity (by repair or replacement) or to receive an appropriate price reduction or refund, for atleast two years from receipt of the product (or longer, if your national laws provide a longer period). This legalguarantee is provided at no cost to you and cannot be waived. For UK consumers, similar rights exist under the Consumer Rights Act 2015 (e.g. the product should be of satisfactory quality, fit for purpose, and as described). Nothing in our policies will limit or exclude these mandatory consumer rights. If you encounter a product issue withinthe statutory guarantee period, please notify us and we will work to resolve it in line with your legal rights (which mayinclude repair, replacement, or refund).

Implied Warranties (U.S.): For U.S. consumers, to the extent required by law, our products come with impliedwarranties under state law (e.g. an implied warranty of merchantability and fitness for a particular purpose). We do notdisclaim these warranties for consumer purchases where such disclaimer is prohibited. For New York consumers and others where applicable, the implied warranties last for the minimum duration required by law. Some U.S. jurisdictionsdo allow the exclusion of implied warranties for certain products; however, we choose to honor basic quality guaranteesfor our products for at least 1 year globally. This means if your camera is defective or not as advertised within 12 months of purchase, contact us and we will repair or replace it or provide a prorated refund according to the circumstances, even if not mandated by law. This voluntary warranty gives you specific benefits in addition to any legalrights. It does not limit any statutory warranty period (e.g. if your state provides a longer duration, that applies).

Manufacturer’s Warranty: Aside from the above, we may offer a manufacturer’s warranty or extended warranty plan for certain products (details would be provided with the product or on our site, if applicable). Such warranties are in addition to, and do not diminish, your legal rights. If we offer an extended service plan or subscription for coverage, itsterms will be provided separately.

How to Obtain Service: If you believe a product is defective, not as described, or has failed prematurely, pleasecontact us at contact@chuzhao.co with your order details and a description of the issue. We will providetroubleshooting assistance and, if needed, instructions to return the product for inspection or repair. If a defect isconfirmed, we will cover repair costs, or send a replacement product at our expense, or issue a refund if appropriate. In cases of repair or replacement, we will aim to do so within a reasonable time and without significant inconvenience to you .

Limitations: The legal guarantee and our warranties do not cover damage caused by misuse, unauthorizedmodifications, accidents, or normal wear and tear. They also do not cover consumable items (like batteries or film) beyond any guaranteed lifespan. That said, we will always evaluate issues in good faith with customer satisfaction in mind.

 

10. Limitation of Liability

No Unlawful Exclusions: Nothing in this section (or elsewhere in these Terms) is intended to exclude or limit liability that cannot be excluded under applicable law. This includes our liability for death or personal injury caused by ournegligence or that of our employees or agents, for fraud or fraudulent misrepresentation, and for any breach of yourstatutory rights as a consumer. Specifically, for EU/UK consumers, we do not exclude or limit liability for failure to supply products that meet the requirements of quality and conformity under law, and for US consumers we do notexclude liability for violations of applicable consumer protection statutes or regulations (such as the FTC Act’sprohibition on unfair or deceptive acts) .

 

Indirect Damages: Subject to the above, Khap Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the site or purchase of any products or services. This includes, for example, loss of profit, loss of data, or loss of opportunity, even if we have been advised of the possibility of such damages. Our products are intended for consumer use; we are not liable for business losses. Wesupply the products only for domestic and private use. If you use the products for any commercial, business, or re-sale purpose without our authorization, we will not be liable for any business losses.

Direct Damages Cap: Except for the types of liability that cannot by law be limited, our cumulative liability to you for any claims arising from or related to the purchase or use of our products or services is limited to the amount you paid usfor the product or service in question. In other words, our maximum liability will not exceed the price of the item or service that gives rise to the claim. This limitation is cumulative and not per-incident.

No Waiver of Consumer Rights: You have certain legal rights as a consumer that cannot be excluded. The limitationsabove are intended to be as broad as permitted by law and to coexist with consumer rights. For example, EU consumers have rights to remedies for faulty goods up to 2 years; nothing here restricts those rights . If you are a consumer, the remedies provided in these Terms are in addition to any legal remedies available under consumer protection laws.

Release for Force Majeure: Khap Limited is not responsible for failure to perform any obligation under these Terms ifsuch failure is caused by an event that is outside our reasonable control, such as natural disasters, war, acts of terrorism, civil disturbances, epidemics, strikes, supply shortages, or interruptions in transportation or utilities (“Force Majeure”). However, this does not remove your right to receive a refund for undelivered goods or services.

 

11. Governing Law and Jurisdiction

 

Governing Law: This agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) shall be governed by the laws of Hong Kong. However, if you reside outside Hong Kong, youmay have additional rights under the mandatory consumer protection laws of your country of residence, and nothing in these Terms will deprive you of those protections. In particular, if you are an EU or UK consumer, the laws of yourcountry that provide you greater consumer rights will apply notwithstanding the choice of Hong Kong law . The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

 

Jurisdiction: You and Khap Limited agree that Hong Kong courts shall have non-exclusive jurisdiction. This meansthat we both retain the right to bring a claim in Hong Kong, and you may also be entitled to pursue legal action in yourlocal courts if mandatory laws so allow (for instance, EU consumers may initiate proceedings in the Member State where they reside). By agreeing to non-exclusive jurisdiction, we do not waive any rights to have disputes resolved in your home country if required by applicable law.

Dispute Resolution: We encourage you to contact us first to resolve any issue. Our customer service contact iscontact@chuzhao.co, and we will make good-faith efforts to resolve any complaints promptly and fairly. For EU consumers: although as a Hong Kong entity we are not enrolled in a specific EU alternative dispute resolution (ADR) scheme, we notify you that the European Commission’s Online Dispute Resolution (ODR) platform was historicallyavailable for resolving disputes (website: https://ec.europa.eu/consumers/odr

). As of 2025, the ODR platform is being phased out by the EU authorities , but if you lodge a complaint via thatplatform prior to its discontinuation, we will respond. Otherwise, we are open to direct communication or mediation. We are not currently obligated to use (nor enrolled with) any specific ADR entity in the EU or UK. If we cannotresolve a dispute, and you wish to pursue further action, you are free to seek remedies in the courts as described above. For U.S. consumers, nothing in these Terms affects your rights to seek relief through legal action or applicable dispute resolution forums.

In accordance with the EU ADR Directive and the UK ADR Regulations, Khap Limited hereby states that we are notobliged to participate in any Alternative Dispute Resolution (ADR) proceedings before consumer arbitration bodies, and we do not commit to doing so. However, we will consider ADR on a voluntary case-by-case basis if a consumer requests it.

12. User Conduct and Site Use

When using our website, you agree to use it only for its intended purpose (browsing and purchasing ourproducts/services) and in compliance with all applicable laws. You must not misuse the site by knowingly introducingviruses or other harmful material, attempting unauthorized access, or scraping data. Any feedback or content yousubmit (e.g., product reviews) should be lawful, not infringe others’ rights, and not contain offensive or deceptivematerial. We reserve the right to remove user-submitted content that violates these standards or our policies.

13. Accessibility and Language

Some countries (such as France, Italy, Belgium, Poland, and Spain) require consumer contracts to be provided in the official language of the consumer’s residence. By using this website and placing an order, you acknowledge that the contract is concluded in English and that you understand the language of this agreement. If required by local law, wewill provide a translation upon request.

We are committed to making our policies and website content accessible and understandable. Our website content and policies are provided in English, which is the governing language for all contracts on our site. If English is not your first language and you have difficulty understanding these Terms, please contact us for assistance. We may be able to provide summaries or support in other languages upon request, but the English version of these Terms and Conditionswill prevail in any legal interpretation.

If you have any disability or accessibility needs (e.g., requiring these terms in an alternative format), please reach out atcontact@chuzhao.co and we will do our best to accommodate you. We aim to ensure our site meets applicableaccessibility standards.

 

14. Changes to Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legalrequirements, or for other legitimate reasons. When we make changes, we will post the updated Terms on this page with a new “Last Updated” date. For significant changes, we may also notify registered users via email or a notice on the homepage. Continued use of the website or our services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the site and (if applicable) cancel anysubscriptions. No amendment will retroactively reduce your rights or increase your obligations without notice.

 

15. Contact Information

Khap Limited is the responsible operator of this site. You can contact us with questions or concerns about these Termsor any other policy at:

• Email: contact@chuzhao.co
• Mail: Khap Limited, Room 1502, 15/F, Nathan Centre, 580 Nathan Road, Mong Kok, Kowloon, Hong Kong
• (At this time, we do not offer phone support. Communications should be in writing for record-keeping and prompt response.)

We will respond to customer inquiries as soon as possible, typically within 2 business days.