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Last Updated: 28th Of December, 2025

Shipping Policy

 

Order Processing Time

Upon successful placement of your order and payment confirmation, we typically process and prepare your items for shipment within 1-3 business days. “Business days” are Monday through Friday, excluding Hong Kong public holidays. Orders placed on weekends or holidays will begin processing on the next business day. If there is anysignificant delay in processing (e.g., an item is temporarily out of stock), we will notify you via email.

Shipping Destinations

We currently ship our twin-lens reflex cameras and related products worldwide with certain exceptions. Our primarycustomer base is in the United States, European Union, United Kingdom, and other parts of Europe and Asia, and westrive to deliver to all these regions. If, for any reason, we cannot ship to your country or region, we will notify you atcheckout or shortly after order placement and provide a full refund if payment was already made.

 

Please note: You are responsible for ensuring that import of our products is legal in your country (our cameras are standard consumer electronics, generally not restricted, but you should ensure no local ban or special certificationrequired). We are not responsible for packages refused or seized by customs due to unlawful status of the product in the destination country, but we will do our best to assist in such an unlikely event.

Shipping Methods and Carriers

We offer several shipping options which will be presented at checkout, often including:

• Standard International Airmail: Typically through Hongkong Post Air Parcel or equivalent, which cooperateswith your national postal service for final delivery. This option is cost-effective and usually delivers within 7–14 business days to most major destinations (e.g., US, UK, EU). However, times can vary and may extend to 3-4 weeks especially for remote areas or due to customs clearance. Tracking is provided (often with limited tracking once it passes to local mail service in destination country).
• Express Courier (Expedited): We may offer express services like DHL, FedEx, UPS, or EMS SpeedPost. Thesetypically deliver within 3–7 business days to major cities worldwide. They are more expensive but faster and come with end-to-end tracking. We recommend express shipping if you need the product urgently or wantmore reliable transit times.

During checkout, each option will show an estimated delivery timeframe. Keep in mind these are estimates and notguaranteed delivery dates; actual delivery can be affected by factors outside our control (see “Delays” below).

Shipping Costs

Shipping charges are calculated based on package weight, dimensions, destination, and chosen shipping method. The exact shipping cost will be displayed at checkout before you finalize payment. We occasionally offer promotions suchas free standard shipping for orders over a certain amount or to certain regions – any such eligibility will be indicatedin your cart or at checkout. If your order qualifies, the free shipping option will appear.

 

Be aware that express shipping options are generally more costly. Any customs duties or import taxes are not includedin the shipping fee (see “Customs, Duties & Taxes” below).

 

Order Tracking

 

Once your order is shipped, we will send you a Shipping Confirmation email that includes tracking information. Thiswill typically contain:

• The carrier name and service (e.g., “Hongkong Post – Registered Air Parcel” or “DHL Express”).
• A tracking number or code.
• A URL or instructions on how to track the package. For postal shipments, you might track via Hongkong Post’ssite until it leaves Hong Kong, and then via your local postal service site (using the same tracking number). For express couriers, the link will go to the courier’s tracking page.

 

Please allow up to 24-48 hours for the tracking information to update after you receive the notification, as there may be a slight delay before the carrier scans the package into their system.

 

If you do not receive a shipping confirmation within the expected processing time, please check your spam folder or contact us.

Customs, Duties & Taxes

International Orders (outside Hong Kong): All international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are not included in our product prices or shipping fees. As the recipient, you (the customer) are responsible for paying any such costs to your local customs authority or carrier before or upon delivery. Unfortunately, we have no control over these governmental charges and cannot predict theirexact amount, as customs policies vary widely by country .

 

Here are important points to note:

• We will accurately describe the product and declare the invoice value on the customs declaration form attached to your parcel, as required by law. We cannot mark orders as “gift” or understate the value to avoid customs fees, as that is illegal.
• If applicable, your country’s customs or the carrier will contact you (often via postcard, email, or phone) whenthe package is in customs, detailing any payable duties/VAT. They may hold the package until the charges are paid. Delays in payment can result in delivery delays or the package being returned to us.
• If a package is returned to us because you refused to pay import fees or did not arrange payment in time, we willtreat it similar to a returned order. We can refund the product price minus any return shipping costs or fees weare charged (see Return Policy). We strongly urge you to be aware of your country’s import rules beforeordering. If you need assistance or a rough estimate of duties, feel free to ask us and we’ll help to our best ability (though we can’t guarantee accuracy).

 

EU and UK VAT: As of now, we do not collect EU or UK VAT at checkout. If your order is below certain thresholds(e.g., €150 for EU, £135 for UK), normally the marketplace or seller must collect VAT under new rules. We are currently shipping directly from Hong Kong, and you as importer may be required to pay VAT on import or the couriermay require it on delivery. We are exploring options to streamline this (such as an IOSS registration for EU VAT collection) to improve customer experience. We will update our policies when/if we implement such systems. In the meantime, please be prepared for VAT payment on delivery. For higher-value orders above those thresholds, customs will definitely charge VAT and possibly duties (electronics like cameras often have minimal customs duty in manycountries, but VAT will apply at your country’s standard rate).

USA Sales Tax: For U.S. customers, sales tax is not collected by us at checkout for most states, because we are an overseas seller without a physical presence. However, some states may require you, as the importer, to self-assess use tax on your purchase when filing state taxes. Currently, our volume into the U.S. may not trigger marketplace facilitator rules or economic nexus in any state; if that changes, we will comply with state laws and either begin collecting sales tax or inform you accordingly.

 

Delivery Attempts and Unclaimed Packages

Our shipments typically require a signature on delivery for express services, while postal services may or may notrequire signature depending on local practice. If delivery is attempted when no one is available, the carrier may leave a notice or attempt re-delivery. Often, postal shipments will be held at the local post office for a certain number of days for pickup. It is your responsibility to follow up with the postal service or carrier using the tracking information to arrange redelivery or pickup.

If a package is unclaimed or undeliverable due to an incorrect address provided, it may be returned to us. Please ensureyour shipping address is complete and accurate (include any apartment or unit numbers, correct postal codes, etc.). If an order is returned to us by the carrier due to customer error (e.g., wrong address or failure to collect), we can reship itupon request, but you will be responsible for the additional shipping cost. Alternatively, we can treat it as a return – seeReturn Policy for how refunds are handled in such cases (typically refund minus shipping costs).

 

Delivery Delays

While we strive to meet the estimated delivery times, delays can occur. Common causes of delay include customs processing in the destination country, weather disruptions, pandemic-related slowdowns, or carrier logistical issues. Ifyour order is significantly delayed (more than a week past the estimated latest arrival), please contact us so we can help investigate. We may open a case with the carrier to track the package. Most delays are resolved with a bit of patience, but we understand it can be frustrating – we will do what we can to ensure you receive your order or a satisfactorysolution.

If your order does not arrive within 30 days of shipment (or within the agreed delivery timeframe), you have rightsunder consumer laws to a remedy. In the EU/UK, if we fail to deliver within the agreed time or, if no time agreed, within 30 days, you are entitled to cancel the order for a full refund . We voluntarily extend a similar promise to all ourcustomers worldwide: if your package is extremely delayed or lost, we will either resend it or refund you. In practice, we consider a package “lost” if it hasn’t arrived within 30 days (for express) or 45 days (for standard post) after shipment, unless tracking shows it’s still making progress. We will file a lost package claim with the carrier and proceedwith refund/reshipment.

 

Risk of Loss and Damage

All shipments are insured or otherwise protected against loss or damage in transit. We bear the risk of loss until the item is delivered to you (or a person designated by you) at the address you provided . This is in line with legal requirementsfor consumer sales. If the tracking shows “delivered” but you did not receive the item, please check with householdmembers or neighbors to ensure it wasn’t mis-delivered, and contact the carrier for GPS delivery confirmation ifavailable. Then inform us – we will work with you and the carrier to investigate. Ultimately, if a package was mis-delivered or lost after the carrier marked it delivered, we will make reasonable efforts to find it or file a claim. We mayrequire you to sign an affidavit of non-receipt (for insurance purposes) before we re-ship or refund in such cases.

 

If your package arrives and the contents are damaged or items are missing, please:

1. Note the damage with the carrier if possible (e.g., if box is visibly damaged, have the delivery person make a record or take a photo).
2. Take photographs of the damage to the packaging and item.
3. Keep all packaging materials.
4. Contact us within 48 hours of delivery to report the issue. We will arrange a solution – typically sending a replacement product or parts, or providing a return label for the damaged item and issuing a refund – at no cost to you. We may require the damaged item to be returned or for you to cooperate in the insurance claimprocess.

Once you (or your designated recipient) have accepted and taken possession of the package, responsibility for loss or damage transfers to you. This means you should take care in handling your new camera; any subsequent loss, theft, or damage that occurs in your possession is not covered by us (though your purchase might be covered by any personal insurance or possibly credit card purchase protection, if applicable). But rest assured, problems that occur up to delivery are on us.

 

Package Insurance

For high-value orders, we typically insure the shipment for its full value. If a carrier offers default coverage (e.g., manypostal services include insurance up to a certain value, and DHL/FedEx have standard insurance), we use that and maypurchase additional coverage if needed. This insurance covers loss or damage in transit. You do not need to pay extra for this; it’s included in the shipping fee we charge. In case of a claim, we handle the process, but as noted, may requireinformation from you (like a statement or photos). Our goal is to ensure you either receive the product you ordered in good condition or get your money back.

 

Special Circumstances

• Pre-orders or Backorders: If you pre-order a product or if an item is out of stock at the time of ordering, the product listing or confirmation will inform you of the expected shipping date. We will ship such orders as soonas stock is available, and keep you updated of any changes. If at any time you wish to cancel a pre-order for a full refund before it ships, you may do so by contacting us.
• Multiple Shipments: If your order contains multiple items, we might ship them separately (for example, if one item is delayed or coming from a different warehouse). We will inform you if that is the case. You will not be charged extra for split shipments. The order confirmation or follow-up email will clarify which items are in each shipment and provide respective tracking numbers.
• Address Changes: If you need to change the shipping address after placing an order, please contact usimmediately. We can often update the address if the order has not yet shipped. If it has already shipped, wemight be able to redirect it (for express shipments, sometimes possible with a fee) or otherwise we’ll have to wait and see if it gets delivered or returned. Additional costs for address rerouting may be passed on to you ifthe mistake was not ours, so double-check your address at checkout.
• Signature Requirements: By default, our express shipments require a signature upon delivery to ensure the package is received securely. If you wish to waive the signature requirement (e.g., to allow delivery at yourdoorstep), you may request it for certain carriers, but this will shift responsibility – we generally do notrecommend waiving signature for valuable items. For standard mail, whether a signature is required dependson local postal practices; often registered mail will require a signature or ID at pickup.
• Unforeseen Events: In the event of major disruptions (e.g., natural disaster, major pandemic lockdowns, or geopolitical events) that affect international shipping, we will do our best to inform you of potential delays. Ifsuch an event makes fulfillment impossible, we will cancel and refund orders as necessary.

 

Contact and Support

If you have any questions about shipping, or if you encounter any issue with your delivery, please contact our support atcontact@chuzhao.co. We are here to help. Provide your order number for faster assistance. We typically respondwithin 1-2 business days. For urgent issues (like needing to change an address shortly after ordering), mark the email as“Urgent: Shipping” in the subject line and we will prioritize it.

We aim for 100% customer satisfaction in our delivery process and will continuously refine our shipping practices in line with customer feedback and evolving regulations.

Return and Refund Policy

Last Updated: (Today’s Date)

 

We want you to be fully satisfied with your purchase from Khap Limited. If you are not completely happy, we offerreturns and refunds according to the terms below. This Return and Refund Policy applies to all purchases made on chuzhao.co and is designed to be fair, transparent, and compliant with consumer protection laws in the regions weserve.