Contact Us

Have a question or need help? We're here for you.

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Email Us

For general inquiries:

contact@chuzhao.co
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Track Your Order

Check your shipment status:

Track Order →

Response Time

We typically respond within 0-6 hours.

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Join Our Community

Connect with other CHUZHAO users:

Reddit Community →

Before You Reach Out

Check if your question is answered below:

Where is my order?

Visit our Track Your Order page and enter your tracking number. You'll find your tracking number in the shipping confirmation email we sent you.

How long does shipping take?

Standard shipping takes 7-14 business days depending on your location. Orders are processed within 1-3 business days before shipping.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied, contact us and we'll make it right. See our Refund Policy for details.

My tracking number isn't working.

Tracking can take 24-48 hours to activate after your order ships. If it's been longer than that, please contact us with your order number.

Can I change or cancel my order?

We process orders quickly! If your order hasn't shipped yet, contact us immediately and we'll do our best to accommodate your request.

Do you ship internationally?

Yes! We offer free worldwide shipping to most countries.